As a café manager, your primary responsibilities include covering daily operations, managing staff, ensuring excellent customer service, maintaining quality standards, and handling financial and administrative tasks. You are responsible for managing all aspects of the café, including operational efficiency, customer satisfaction, staff supervision, financial performance, and ensuring compliance with regulations all while maintaining a positive work environment.

The hours of work for this position may vary based on the needs of the café and must include mornings, evenings, weekends, and holidays. 

*Note that this position is an interim position for January 13 - March 13.

Key Responsibilities

• Operational Management: Oversee daily operations, including scheduling, task assignments, and workflow management.
  
  
• Staff Supervision: Train and manage café staff, ensuring a positive work environment and teamwork.
  
  
• Customer Service: Maintain high service standards, handle customer inquiries, and address any issues promptly.
  
  
• Financial Management: Develop and manage budgets, control costs, and analyze sales data for profitability.
  
  
• Quality Control: Ensure product quality, adherence to recipes, and compliance with food safety regulations.
  
  
• Inventory Management: Monitor inventory levels, order supplies, and minimize waste for efficient stock management.
  
  
• Compliance and Safety: Ensure compliance with health and safety regulations.
  
  
• Administrative Tasks: Handle administrative duties, such as payroll, scheduling, and record-keeping.
  
  
• Business Performance Analysis: Analyze sales data and customer feedback to identify areas for improvement and implement strategies.

Qualifications

• Experience: Previous supervisory or managerial experience in customer service.
  
  
• Leadership and Management Skills: Strong leadership abilities, effective communication, and decision-making skills.
  
  
• Customer Service Skills: Excellent interpersonal skills and a customer-centric approach.
  
  
• Knowledge of Café Operations: Understanding of inventory management, quality control, and regulations.
  
  
• Financial Acumen: Understanding of budgeting, cost control, and sales analysis.
  
  
• Problem Solving Abilities: Strong problem-solving skills and the ability to make sound decisions under pressure.
  
  
• Organizational and Time Management Skills: Strong organizational skills and ability to handle a fast-paced environment.
  
  
• Teamwork and Communication: Excellent teamwork skills and the ability to foster a positive work environment.
  
  
• Adaptability and flexibility: Willingness to adapt to changing circumstances and unexpected situations.

Location

• Balzac's Kitchener Café
  151 Charles St W, Kitchener, ON N2G 1H6

Balzac’s is committed to fostering a diverse work environment and is an equal opportunity employer. We thank all applicants however only those selected for an interview will be contacted. Balzac’s will provide reasonable accommodation in compliance with AODA when notified by a candidate that accommodation due to a disability is required for the interview process. Apply with your resume and cover letter to careers@balzacs.com