Position Summary
As a Barista, your main responsibilities include preparing and serving high-quality beverages in a fast-paced café environment, providing exceptional customer service, maintaining cleanliness, handling cash transactions, and promoting additional products. Greeting customers warmly, taking accurate orders, and delivering prompt service is essential. Staying updated with coffee trends, a friendly demeanor, and collaborating with colleagues are key attributes to succeed in this position.
Key Responsibilities
- Customer Service: Providing friendly and efficient customer service, taking orders, and addressing inquires.
- Cleanliness: Maintaining a clean and organized work area, including equipment and seating areas.
- Teamwork: Collaborating with coworkers and communicating effectively for smooth operations.
- Order Fulfillment: Ensuring accuracy in beverage preparation, taste, and presentation.
- Cash Handling: Processing payments, managing cash registers, and handling transactions accurately.
- Menu Knowledge: Familiarity with menu offerings to provide recommendations and upsell additional products.
- Upselling: Promoting additional products or specials to enhance the customer experience.
- Time Management: Efficiently managing tasks and maintaining prompt service during busy periods.
- Knowledge Development: Continue to use provided web-based training tools to improve skills.
Qualifications
- Customer Service: Excellent communication and customer service skills.
- Attention to Detail: Ability to maintain consistency in coffee preparation and workspace cleanliness.
- Time Management: Efficiently managing tasks and working in a fast-paced environment.
- Cash Handling: Experience in handling cash transactions accurately.
- Hygiene and Food Safety: Knowledge of hygiene practices and food safety regulations.
- Flexibility: Willingness to work flexible hours an adapt to changing situations.
- Stamina and Physical Fitness: Ability to stand for long periods of time, lift and move heavy objects, twist, turn, and reach above shoulder level.
Locations
- All café locations, please indicate which café you are applying for.
Balzac’s is committed to fostering a diverse work environment and is an equal opportunity employer. We thank all applicants however only those selected for an interview will be contacted. Balzac’s will provide reasonable accommodation in compliance with AODA when notified by a candidate that accommodation due to a disability is required for the interview process. Apply with Resume and Cover Letter to: careers@balzacs.com